NK is known worldwide for its waterproof speed measurement, timing and audio systems for competitive rowers and paddlers, used by virtually every school and club program throughout the world from novices to Olympic medal winners. NK’s Kestrel Weather & Environmental Meters are portable weather instruments used by firefighters, military personnel, farmers, hikers, meteorologists, sports teams, and thousands of other people who need to know the conditions where they work or play. Our Kestrel Ballistics Meters combine advanced ballistics calculators with accurate on the spot environmentals to get military, law enforcement, competitive and recreational long-range shooters on target. Our products ARE us - we design them, build them, sell them, and passionately stand behind them.

NK has been in business for over four decades and is still growing stronger. Working here offers excellent opportunities for personal and professional development as well as the fun and satisfaction of being part of a successful American business. NK is a Lean enterprise committed to American manufacturing and continuous improvement of our design, production, administrative and sales processes.

NK's facility (manufacturing plant and offices) is located in Boothwyn, PA, about 30 minutes southwest of Philadelphia. NK's work environment is informal and high-energy (and dog-friendly), and our employees' quality of life is important to us. We truly live the meaning of that “Teamwork” rowing poster found on the walls of so many businesses. Come try out for our team (no erg testing required).

Position Summary Description

The Technical Support Representative adds value to NK by reducing cost through resolving product issues. This position facilitates customer success and satisfaction with our products because the products work as promised, information about the products is accurate and customers have easy access to the product information. This is at-will employment.

Personal Qualities for Success in this Job

· Focus on customer service / satisfaction is critical.

· Process oriented to improve systems to increase capacity to handle more products

· Desire and curiosity to problem solve

· A willingness and ability take ownership, and drive a project through resolution / completion.

· Ability to work independently with limited management oversight

· Ability to work collaboratively / well with others

· Good judgement is critical.

· This position requires excellent organizational, time-management and prioritization abilities.

· Rowing knowledge is preferred.

Competencies

· Focus on the user experience, empathy, understanding the end user experience

· Trouble shooting / problem solving, identifying the root cause either product or documentation

· Analyzing reports

· Improving processes

· Ability to write clear and concise messaging to internal and external users.

Education and Experience

· 2-5 years of experience in technical support, product management or related experience.

· High school degree or equivalent required, AA or BA degree desired.

Supervisory Responsibility

This position is an individual contributor.

Work Environment and Physical Demands

Climate-controlled office environment. Must be able to sit for extended periods. May be required to stoop, kneel, crouch or crawl, climb or balance. Must be able to use a standard or readily modified computer and phone system.

Hours of Work
Office hours are Monday to Friday, 9:00 to 5:00 pm. Some flexibility to set hours around office hours with collaboration of technical support team. Overtime is limited but may be occasionally required. Hybrid and partially remote work are also available.

Training

Most training is on-the-job but opportunities for formal skills training may be provided on and off site.

Travel / Work Location

5% business travel as may be required to support local shows / regattas. 95% in Boothwyn, PA. Reliable transportation required.

Pay Rate / Salaried position

$20.00/hour, higher depending upon prior experience and demonstrated skills. Annual bonus based on company and individual performance.

Benefits

• Fully paid employee benefits include medical, dental, short & long term disability and basic life / AD&D insurance.
• Voluntary contributory benefits include family medical, vision, supplemental life insurance for self, spouse and children, critical care insurance and pet insurance.
• HSA with employer contribution.
• 401k with employer match to 5% (begins after one year of service, fully vested).
• 9 paid holidays and 80 hours PTO.
• All benefits are subject to a benefit waiting period of approximately 90 days.

Work Authorization/Security Clearance

Must be eligible to work in the US without sponsorship. Security clearance is not required.

Equal Opportunity Employer

NK is an equal opportunity employer. NK conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, sex, disability, marital status, national origin, citizenship, race, religion, sexual orientation, veteran status or other legally protected category is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment and also applies to training, transfer, promotion, compensation, benefits and all other aspects of employment. Reasonable accommodations will be made to enable persons with disabilities to perform the essential duties and responsibilities of this position.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Marcus Hook, PA 19061: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 2 years (Required)

Work Location: Hybrid remote in Marcus Hook, PA 19061

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