WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 170+ locations and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

As a WellNow Technical Support Specialist you will be a vital part of the WellNow IS&T team. This is a full-time, position responsible for: delivering support for IT requests and incidents for all WellNow employees and contractors in Corporate, Field and Clinic locations, computer maintenance, networking and WIFI troubleshooting, software and hardware installs, managing vendor trouble tickets, inventory, general troubleshooting and more. In addition to providing remote support, there will be some travel involved to remote locations, as needed.

All members of the IS&T team must embody the spirit of a Solution Partner. Our goal is to deliver the right solution for the need. This includes fixing issues, enhancing processes, finding alternatives and/or creating something new to meet that need. As a team member, you are responsible for holding yourself and your peers accountable to become stronger Solution Partners together.

Job Responsibilities:

• Provides support in a timely, organized, and attentive manner.
• Handles technical support cases submitted by phone or email submission
• Maximizes computer systems capabilities and uptime
• Diagnose and/or resolve problems in response to reported incidents
• Escalates problems to the Lead IT team members as appropriate
• Configures devices and software applications following established procedures
• Install, maintain and upgrade workstation and peripheral hardware and software
• Provide users with assistance in working in specific applications
• Works with development team to analyze and resolve defect
• Assists in the process of documentation and knowledge base articles.
• Work as a member of a growing team of IT Support professionals, of varying skills and experience levels, based out of geographically dispersed locations.
• Share knowledge with team members to ensure business continuity and maximum team performance
• Maintain high level of customer satisfaction and adherence to published service level agreements.
• Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs.
• Monitor emerging technologies and make recommendations for adaptation when applicable.
• Strong written and verbal communication skills.
• Perform on-call duties as needed

Minimum Qualifications:

• 2+ years of IT and/or general help-desk support for Windows
• Associate’s degree in computer science, information technology, information science, or in a related computer disciplines.
• Experience working with distributed teams.
• Malware and virus protection and eradication
• Software installation using remote deployment tools
• Windows Active Directory, Azure Active Directory and/or Office 365 experience
• Computer networking and devices (firewalls, switches, routers, printers, etc.)
• Computer programming and/or database administration a plus
• Microsoft certification a plus
• Computer Science or related degree

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Required)

Work Location: One location

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