Orange County Public Library is seeking Temporary Library Assistants for its Main Library in Hillsborough. This library system is very active, with over 225,000 visitors a year and an average circulation of 500,000 items. The individual in this role must be self-motivated, energetic, and creative, with excellent interpersonal skills and a strong desire to work with the public. These positions may work shifts in any of the library's public-facing divisions: Circulation, Adult & Teen Services, and Youth Services. Responsibilities include general circulation duties (e.g., checking out/in materials, helping library customers, shelving, processing payments for damaged and billed items, and providing basic search assistance), as well as occasional reference, technology assistance, and readers' advisory. Must provide great customer service and get along with fellow staff. The position performs related duties as assigned.

This position requires evening and weekend availability.

Examples of Essential Functions: Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.

Demonstrate effective public service skills and an understanding of public library operations, showing tact and professionalism in all face-to-face patron interactions.

Perform circulation functions such as checking materials in and out, issuing library cards, collecting payments, and other related tasks according to library policy.

Shelve a wide variety of materials in all areas of the library with accuracy and attention to detail.

Provide basic reference and readers' advisory services to the public, and assist with finding requested information through library system software.

Troubleshoot library account problems and refer to supervisor when necessary.

Assist customers in accessing their online accounts and with other library technology.

Perform back-up courier services for the Lead Courier if needed, delivering materials between the library's branch locations.

Contributes to positive library culture through a professional, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.

Knowledge, Skills, Abilities
Knowledge of modern office practices and procedures, including modern office technology.

Knowledge of library policies and procedures.

Knowledge of reference resources, including computer-based and automated systems.

Knowledge of library collections and materials.

Knowledge of the geography of the County.

Skill in operating a personal computer and utilizing a variety of software.

Skill in operating standard office and audiovisual equipment.

Skill in problem solving.

Skill in performing basic mathematical calculations.

Skill in dealing with the public and interpersonal relations.

Skill in oral and written communication.

Ability to drive a motor vehicle for library courier services.

Minimum Qualifications
Requires any combination of education and experience equivalent to a high school diploma.

Must possess or have the ability to obtain a driver's license valid in the state of North Carolina.

Bilingual applicants encouraged to apply.

Please attach a cover letter.

Ideal candidate will excel in the following five (5) Core Professional Attributes that contribute to the success of the Orange County Public Library.

Accountability – Making a commitment to the organization, meeting obligations, adhering to policy and accepting responsibility, demonstrating personal integrity, earning trust, modeling ethical behavior, and understanding perceptions of behavior.

Communication – Expressing ideas, listening for understanding, giving feedback, and facilitating open communication.

Customer Service – Meeting customer expectations, providing proactive service, resolving customer concerns, managing customer expectations, and following up to ensure satisfaction.

Initiative – Identifying what needs to be done, taking action, adding value and participating in change.

Teamwork – Contributing to the team, working cooperatively, resolving conflict, building team capability and celebrating success.

Benefits are not available for this position.